When you really think about how we communicate, you’ll realise that the process of human communication is mind boggling! There are various elements to all communications and it can go wrong at any one or all stages! No wonder we get is wrong sometimes!
It was once said, “I know that you believe you understand what you think I said, but I’m not sure you realise that what you heard is not what I meant.”
For your business or organisation to run effectively, we all need to learn to communicate effectively. We must know and understand the three component parts of communication and how to ensure any message, whether electronic, written or verbal is properly communicated. Add to that the four modes of receiving a message it is no wonder communication often goes wrong resulting to frustration, wasted effort and over-reaction rather than a measured and appropriate response.
This training equips delegates to take personal responsibility and accountability for all aspects of
communication by actually ‘connecting’ on a human level with our peers, colleagues and customers so that we can gain deep rapport and actually ‘listen to understand’ them so that we, in turn, may be understood.