Selling with Care and Connection
In our modern world of increasing competitiveness, financial restraint and economic challenge, the difference that makes the difference in taking a company from ‘survive to thrive’, the essential ingredient for dynamic success is good old fashioned, value added ‘quality of service’ and consistent levels of customer service that simply delights.
All of the “PB’ corporate training courses start with the fundamental belief that all change starts with the mindset of the individual. Therefore, training with “PB’ is significantly more than just “soft skills’ or “technical” content. Leaders, managers and sales teams must be able to understand and manage their own mindset and state to ensure ‘personal best’ performance more often and especially whilst under pressure.
The overall objectives of this training are to:
- Instill a sense of personal responsibility and accountability for service quality
- Apply the fundamental aspects of customer service within individual roles
- Learn how to communicate and collaborate with both internal and external customers using efficient communication processes
- Equip delegates to effectively handle complaints and service quality issues
- Skillfully ask for and adapt to customer feedback
This training will blend the foundational basics of service quality together with local organisational needs of the client business. No two pieces of training are the same which “PB’ believes is essential when delivering relevant, implementable training for our clients.
Success Story: – A MASSIVE return on investment!
‘Renault Retail Group’ in the UK called upon PB to help with one of their less effective branches. Using a combined package of an Inspirational talk, ‘Service Excellence’ training and post training coaching, an individual who at the start of training said he hated his job and that to him his job is like a cancer went on to transform himself.
His performance improved so much that within a month post-training he was promoted, resulting in a 37% increase in financing profit, 74% increase in warranty registrations and 22% increase in service plan sales. A MASSIVE return on investment!